Privacy Policy

Last updated: 28 Sept, 2025

Welcome to Quench Media (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.quench.media (the “Site”) or otherwise interact with us (e.g. contacting us, submitting forms, using our services).

If you disagree with any part of this policy, please stop using our Site or services.

1. What Data We Collect

We may collect and process the following data types:

  1. a) Personal Information you provide us
    1. Name
    2. Email address
    3. Phone number
    4. Company / Business name
    5. Job title / role
    6. Website or social media handles
    7. Address / Location
    8. Any additional information you choose to include (e.g. project details)
  2. b) Usage Data / Technical Data
    1. IP address
    2. Browser type & version
    3. Operating system
    4. Device type (mobile, tablet, desktop)
    5. Referring / exit pages
    6. Time and date stamps
    7. Pages visited, clicks, scroll behavior, navigation paths
    8. Cookies, pixel trackers, and similar technologies
    9. Other system and performance logs
  3. c) Third-Party & Aggregated Data

    We may receive aggregated or anonymized data from analytics providers or advertising partners. We may also use third-party tools (analytics, ad networks, etc.) that collect data.

2. How We Use Your Data

We use your personal and technical data for various purposes, including:

  1. To respond to inquiries, proposals, or requests you submit
  2. To provide, deliver, and manage our services (campaigns, media planning, etc.)
  3. To send you newsletters, updates, marketing communications (with your consent where required)
  4. To personalize your experience on our Site
  5. To analyze, monitor, and improve our Site, services, and marketing campaigns
  6. To detect, prevent, and address technical issues, fraud, security violations
  7. To comply with legal obligations or protect our rights, property, or safety
  8. For internal record-keeping and administrative purposes

3. Legal Basis for Processing (where applicable)

Depending on your location and applicable law, we rely on one or more of the following lawful bases:

  1. Consent — you give us permission (e.g. opt-in)
  2. Contract performance — to fulfill our service agreement with you
  3. Legitimate interests — e.g. marketing our services, improving our platform
  4. Legal / regulatory obligations — as required by law
  5. Vital interests / protection — in rare cases (e.g. to protect safety)

4. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies. These help us:

  1. Enable basic site functionality
  2. Remember your preferences
  3. Understand how you use the Site (analytics)
  4. Tailor advertisements and marketing
  5. Measure ad campaign performance

You can usually control or disable cookies via browser settings. However, some features of our Site or services may not work correctly if cookies are disabled. We may also use third-party analytics or advertising services (e.g. Google Analytics, Facebook Pixel, ad networks) which deploy their own cookies and tracking tools.

5. Sharing & Disclosure of Data

We may share your information in the following scenarios:

  1. Service providers / contractors

    We may engage third parties (e.g. hosting, email delivery, analytics, advertising, CRM) to assist in our operations. These parties will only process data on our behalf and under confidentiality obligations.

  2. Business transfers

    If we merge with or are acquired, your information may be transferred in connection with that transaction (with notice where required).

  3. Legal compliance / protection

    We may disclose data if required by law, court order, or to protect our rights or others’ safety.

  4. Your consent

    We may share your data in other cases if you expressly permit us to do so.

We will not sell your personal data unless clearly disclosed (and permitted) under applicable law.

6. Retention of Data

We retain personal data only as long as necessary to fulfill the purposes outlined here or to comply with legal obligations (e.g. tax, audits, disputes). After that, we securely dispose of or anonymize the data. For usage / analytics data, we may keep aggregated or anonymized records longer for trend analysis.

7. International Transfers

Your data may be stored or processed in countries other than your residence (e.g. where our service providers or data centers are located). We will take steps to ensure adequate protection (e.g. standard contractual clauses, security safeguards) in compliance with applicable laws.

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights including:

  1. Access to your personal data
  2. Correction / update of inaccurate data
  3. Deletion / erasure (“right to be forgotten”)
  4. Restriction or objection to processing
  5. Data portability
  6. Withdrawal of consent (for marketing, cookies)
  7. Opting out of profiling / automated decisions

To exercise these rights, you can contact us using the details below. We may ask you to verify your identity before acting. You may also decline cookies (via browser settings) or opt out of marketing emails via the “unsubscribe” link.

9. Children

Our services and Site are intended for adults. We do not knowingly collect or solicit personal data from persons under 13 (or the applicable legal minimum age). If you believe we have inadvertently collected data from a minor, please contact us to request deletion.

10. Security

We implement industry-standard technical and organizational measures to protect your data (encryption, access controls, secure servers). However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date and post the updated version on our Site. Where required, we may notify you (e.g. via email). Continued use after changes means you accept the changes.

12. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our practices, you can contact:

Quench Media
Email: sales@quench.media
Address: Hyderabad, India, 50001

FAQ's

Community goes beyond likes and follows. We attract the right audience, filter them with targeted campaigns and funnels, and engage them through multiple platforms, events, and touchpoints to build trust and loyalty. The golden rule? Provide insane value at every step.

No. We have experience across multiple industries and our process is adaptable. What matters most is understanding your business and audience to craft a strategy that truly performs.

We aren’t limited to any 1 type of content. We create content that performs across formats, from graphics and short-form videos to long-form videos, carousels, and social media posts. Once we strategize for your brand, we tailor content to match your niche, goals, and brand voice.

We don’t just post content. We build a complete growth system - strategy, ads, and community engagement all working together to grow your audience, build trust, and drive revenue. To see how we can help your brand, book a free strategy call.

We primarily create and manage content on Instagram, YouTube, and LinkedIn. We also repurpose content for X and TikTok, and can extend your reach through podcast repurposing. Our goal is to give you a seamless omnichannel strategy across all major platforms.

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